Contact Inkognito
Messages here reach Gabriel Kilonzi, who builds and runs Inkognito under the trading name JuneTechSolutions in Nairobi, Kenya. There is no ticket queue and no outsourced support desk — you get a reply from the person who wrote the code, usually within one working day.
What to include so we can actually help
Most support threads take three round trips only because the first message is missing one detail. If you can, tell us:
- For a bad rewrite: the mode and tone you used, roughly how long the text was, and what went wrong — meaning changed, output too short, formatting lost, score too low.
- For an error or a stuck run: the time it happened and what the screen showed. Do not paste your document; we can find the run from your account.
- For billing: the email on the subscription and the payment method (PayPal or card). Refunds and cancellations are covered in the terms.
- For privacy or data deletion: the account email. You can also delete individual runs or your whole history yourself from the dashboard, and the privacy policy explains what is stored.
Response times
We work East Africa Time (UTC+3). Messages sent during the working day are usually answered the same day; anything arriving overnight or over a weekend is answered on the next working day. Billing and account-deletion requests are prioritised over feature questions.
Copyright complaints follow a separate process — see the DMCA page for the notice and counter-notice procedure.
Email directly
Everything below lands in the same inbox — the labels just help us triage. Put the topic in the subject line and you will get a faster answer.
Send us a message
Frequently Asked Questions
Before reaching out check if your question is answered in our FAQ section. Go to FAQ →
Response Times
We aim to respond to all inquiries within 24 hours Monday to Friday. Weekend messages are answered the following Monday.
Based in Nairobi, Kenya. Serving writers worldwide.